Returns

Return Address

All returned items should be sent to the following address:
White.on.White
Svardvagen 21
18230, Dandeyd, Stockholm
Sweden
Please contact us at contact@whiteonwhite.store before sending your return to confirm eligibility and receive return instructions.

Returns & Exchanges

Returns and exchanges are accepted within 30 days of receiving your order.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Once your return is received and inspected, we will notify you via email regarding approval or rejection. If approved, a refund will be processed to your original payment method within 1 business day.

Shipping Fee Responsibility:

If the return is due to a change of mind, incorrect purchase, or other reasons attributable to the consumer, the consumer is responsible for the return shipping cost. The specific cost will depend on the courier service you choose.
If the return is due to our error, such as receiving a damaged or incorrect item, we will cover the return shipping fee.

Order Cancellations

You may cancel your order within 24 hours of placing it or before the order has shipped, whichever comes first.
If your cancellation request is submitted within this window and the order has not yet been shipped, it will be processed and fully refunded.
Once the order has shipped, it cannot be canceled and must instead be returned once received, in accordance with the return policy.

Order Processing Time

Orders are typically processed and shipped within 1–2 business days of being placed.
If you need to cancel your order, please contact us as soon as possible at contact@whiteonwhite.store. Cancellations can only be honored if the request is made before shipping and within the 24-hour cancellation window mentioned above.

Shipping Policy

Customers are responsible for return shipping costs unless the return is due to our error.
Shipping fees are non-refundable. If you receive a refund, the original shipping cost will not be included.
For returned items over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Delivery time for exchanges may vary depending on your location.