Thank you for shopping with us! We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping terms below:
Processing Time
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All orders are processed within 1–2 business days after the order is placed.
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Orders are not shipped or delivered on weekends or holidays.
Shipping Time & Destination
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United Kingdom: Standard delivery takes 4–6 business days from the date of shipment.
- Shipping methods used are FedEx & DHL.
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Please note that delivery times may vary slightly depending on your location and external factors such as carrier delays or customs processing.
Shipping Fees
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Shipping costs are calculated at checkout and are non-refundable once the order has shipped.
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If you receive a refund, the cost of original shipping (if any) will not be included in your refund amount.
Tracking Your Order
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Once your order has shipped, you will receive a confirmation email with tracking information.
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Please allow up to 24 hours for tracking details to become active after the shipping confirmation.
Lost or Delayed Shipments
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If your shipment is significantly delayed or you believe it has been lost in transit, please contact us at contact@whiteonwhite.store with your order number and tracking details.
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We will work with the carrier to resolve the issue as quickly as possible.
Important Notes
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Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders delivered to incorrect addresses due to errors at checkout.
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If your package is returned to us due to an incorrect address or delivery failure, you may be responsible for additional shipping charges to re-send it.